Modern Apprenticeship funding is available for young people aged 16-19 years. Places may be available for 20+ years of age.

Modern Apprentice - Vacancies

Please review list of vacancies shown below and scroll down page for detailed information about each vacancy. 

• NFU Mutual - Customer Services Advisor

NFU Mutual 

Customer Services Adviser

Full-time – Lerwick, Shetland

NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. As their local agency office in Lerwick, Shetland, we deliver their award winning service and sell their product range across our region, championing the honest, personal approach to customer service they’re famous for.

As a Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, you’ll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a ‘can-do’ proactive enthusiasm. You will have an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.

The successful candidate can undertake a Business and Administration Modern Apprenticeship for this role at either SCQF level 5 or 6.

To apply please email your CV to margaret_farquhar@nfumutual.co.uk or call 01595 693104 for more information. Closing date: to be advised. 

Haven't seen a vacancy that interests you?

Contact the UHI Shetland Vocational Team and learn about how you can progress your career as a Modern Apprentice.

There are various ways you can contact UHI Shetland:Complete our Contact Form located here - Contact Us

• Email apprenticeships.shetland@uhi.ac.uk
• Call us on 01595 771210
• Visit us at our UHI Shetland Vocational Team office our address is - John Goodlad Centre,
• Port Arthur, Scalloway, ZE1 0UN.

Once you contact us, we will invite you in for a chat about how a Modern Apprenticeship could work for you. If you wish, you can ask someone else to accompany you to your appointment.

We will advise you about how you might apply for apprenticeship positions and steps you can take to improve your chances of success. For further advice on applying for apprenticeship positions, please contact Skills Development Scotland Shetland Skills Development Scotland We will inform you of apprenticeship opportunities that we are aware of in your area of interest. Current apprenticeship vacancies are listed below.

We would also encourage you to contact local employers directly as they will be able to advise you of current opportunities. You will be directed to apply directly to the companies which may involve sending your Curriculum Vitae and a covering letter or applying online. The employer will decide who they want to appoint, usually by interview, and if you are selected, they will inform us. We will then arrange to meet with you and your employer and conduct an induction onto the apprenticeship programme.

Trial periods are increasingly popular for employers and potential apprentices so you can ask employers about this directly before committing to the apprenticeship.

If you are already working and your employer would support you undertaking a vocational qualification, you may be able to get apprenticeship funding. 

Please contact us using any of the above methods if you need any further information.